Frequently asked questions

Frequently asked questions

To make an appointment for our Bright or Myrtleford clinic, or for any enquiries, please call 03 5729 0500 or 0490 861 655.
Sometimes we are unable to answer, please leave a message with your name and contact number, and we will call you back as soon as we can.  If you call after hours, please also leave a message.

No referral is required to make an appointment with Riley Counselling and Consulting, you may attend privately. If you do have a referral from your GP, Paediatrician, Psychiatrist or other, we ask that you please fax, email or drop a copy of your referral in prior to your appointment.
Contact Details:
Fax – 03 5752 1370
E-mail – admin@rileycounselling.com
Hand deliver to Alpine Allied Health Hub – 190 Myrtle St, Myrtleford.

Each session with Riley Counselling and Consulting lasts for 50 minutes.

The cost varies with the type of consultation and it is best to discuss fees with us prior to your first session. As a general guide $120 is charged per session and $130 for all sessions that require a report (such as Medicare review).

If you are coming in with a Medicare Mental Health Care Plan referral from your GP, Paediatrician or Psychiatrist, then you may be eligible to claim a Medicare rebate of $74.80 per session for up to 10 sessions per calendar year. For instance, with a Medicare Mental Health Care Plan referral you may be eligible to claim the Medicare rebate leaving an out of pocket expense of just $45.20 for subsequent sessions.

If you do not have a referral you cannot claim a rebate from Medicare.
Late cancellation fees apply to cancellations less than 24 hours before an appointment, or if you fail to attend.  A late cancellation fee is 50% of the appointment fee.

Consultation fees are due at the time of your appointment. We accept cash, credit and Eftpos.

  • You may be eligible for session’s through an alternative referral path.
  • Employee Assistance Programs (EAP) through your place of work
  • Carer funded counselling programs
  • Open Arms Veterans and Veterans Family Counselling Programs (VVCS)
  • National Disability Insurance Scheme (NDIS)
  • Australian Primary Mental Health Alliance (APMHA)
  • Traffic Accident Commission (TAC)
We understand that from time to time emergencies occur that prevent you being able to attend your scheduled appointment. However, last minute cancellations cost our business and prevent others from accessing services when needed. Therefore, we require a minimum of 24 hours notice of any cancellation of appointment. Appropriate notice of a cancellation will not incur a fee. Less than 24 hours notice of a cancellation will incur a fee of 50% of the hourly fee. This invoice must be paid before further bookings can be made.
The waiting list is variable depending upon your preferred times and location of your appointment, it can be up to a 3-4 week wait for your first appointment. Appointment cancellations do occur, so if you have flexibility to attend at relatively short notice, please ask to be put on the waiting list for a cancellation appointment.
We do not bulk bill sessions. However, if you are coming in with a Medicare referral from your GP, Paediatrician or Psychiatrist you are eligible for a Medicare rebate for part of your session costs, but there is an out of pocket, or gap fee. 
It is completely normal to be nervous about seeking counselling, especially the first time. Deciding to seek assistance is the first step in addressing issues and making a change.  We will do our best to support you to feel as comfortable as possible.

Riley Counselling and Consulting is unable to provide crisis services. If you or someone you know is in crisis, please contact:
Lifeline on 13 11 14.
Wangaratta Psychiatric Triage 1300 783 347
Emergency Services 000

Get in touch

Telephone: 03 5729 0500 or 0490 861 655 | Fax: 03 5752 1370
Email: admin@rileycounselling.com
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